Privacy Policy
Data Controller
Data Controller
Pawfect Clean (Cleaning & Property Maintenance Services)
Northampton, United Kingdom
Phone: 07448 605603
Email: solomonimperium@gmail.com
Collected Personal Data
We may collect and process the following personal information when you contact us or use our services:
Full name
Phone number
Email address
Property address (for providing cleaning or maintenance services)
Booking and service details
Payment information (if applicable)
Any additional information you provide in enquiry forms or messages
We only collect data necessary to deliver our services and respond to enquiries.
Purpose of collecting data
We collect personal data for the following purposes:
To respond to customer enquiries and provide quotes
To schedule and manage bookings
To deliver cleaning and property maintenance services
To communicate about appointments, services, or changes
To process payments and invoices where required
To improve our customer service and business operations
To meet legal and regulatory obligations
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Pawfect Clean
Northampton, United Kingdom
Email: solomonimperium@gmail.com
Phone: 07448 605603
This Privacy Policy was last updated on: 24 January 2026
Terms & Conditions
Welcome to Pawfect Clean. These Terms and Conditions govern the use of our website and the cleaning and property maintenance services we provide.By booking a service with Pawfect Clean, you agree to the terms below.
1. Company Details
Solomon Imperium Ltd trading as Pawfect Clean
Northampton, United Kingdom
Phone: 07448 605603
Email: solomonimperium@gmail.com
2. Services Provided
We offer the following services:
Domestic cleaning
Deep cleaning
End-of-tenancy cleaning
Airbnb/short-let cleaning
Office and commercial cleaning
Light handyman and property maintenance services
All services are provided subject to availability.
3. Quotes and Pricing
All prices are provided as guide prices. Final quotes may depend on property size, condition, and service requirements.
Additional charges may apply for:
Heavily soiled properties
Extra tasks requested on site
Parking or access issues
4. Customer Responsibilities
Customers must provide:
Safe access to the property
Access to water and electricity
A safe working environment
Customers must inform us of any hazards before the service begins.
5. Payments
Payment is due upon completion of the service unless otherwise agreed in writing.
Monthly contract services are payable in advance.
6. Satisfaction Guarantee
If you are not satisfied with the service, you must notify us within 24 hours so we can address the issue.
7. Liability
Pawfect Clean is not liable for:
Pre-existing damage
Wear and tear
Hidden defects or unsafe fittings
We provide light maintenance only and do not perform specialist electrical, gas, or structural work.
8. Termination of Services
We reserve the right to refuse or cancel services where:
Conditions are unsafe
Customers behave unreasonably
Payment terms are not met
9. Changes to Terms
We may update these Terms and Conditions at any time. Updates will be posted on this page.
Last updated: 24 January 2026
COOKIE POLICY
Pawfect Clean uses cookies to improve user experience and website performance.Cookies are small text files stored on your device when visiting our website.
1. How We Use Cookies
We may use cookies to:
Ensure the website functions properly
Analyse website traffic
Improve content and user experience
2. Managing Cookies
You can control or disable cookies through your browser settings.
Please note that disabling cookies may affect website functionality.
3. Third-Party Cookies
Our website may use third-party services such as Google Analytics, which may place cookies for tracking purposes.
Last updated: 24 January 2026
Property Maintenance Disclaimer
Pawfect Clean provides light handyman and property maintenance services alongside cleaning.
These services include minor repairs and installations such as:
Silicone sealing
Shower rail installation
Painting touch-ups
Appliance installation (dishwasher/washing machine)
Flat-pack furniture assembly
Limitations
We do not provide:
Gas work
Major plumbing
Certified electrical work
Structural repairs
Specialist trade services
Where required, customers must hire an appropriate qualified contractor.
Liability
Pawfect Clean is not responsible for:
Pre-existing faults or damage
Issues caused by old fixtures, poor installation, or hidden defects
Manufacturer faults in customer-supplied appliances
All handyman work is carried out with reasonable care.
Last updated: 24 January 2026
Booking and Cancellation Policy
Booking and Cancellation Policy
Bookings can be made via:
Phone: 07448 605603
Email: solomonimperium@gmail.com , office@pawfectclean.co.uk
Website enquiry form
Appointments are confirmed once agreed by both parties.
2. Cancellations
We kindly request at least 24 hours notice for cancellations or rescheduling.
Cancellations made with less than 24 hours notice may incur a call-out fee.
3. Access
If we cannot access the property at the agreed time, the booking may be treated as a late cancellation.
4. End-of-Tenancy and Large Jobs
For larger bookings, a deposit may be requested to secure the date.
5. Monthly Contracts
Monthly contract clients must provide 30 days’ notice to terminate services.
Last updated: 24 January 2026
Refund Policy
Refund Policy
At Pawfect Clean, we aim to provide high-quality cleaning and property maintenance services. This Refund Policy explains when refunds may apply.
1. Cleaning Services
If you are not satisfied with the cleaning service provided, you must notify us within 24 hours of service completion.
We will assess the issue and may offer one of the following at our discretion:
A return visit to address the issue
A partial refund
A credit towards a future service
Refunds are not automatically issued and are assessed on a case-by-case basis.
2. Non-Refundable Situations
Refunds will not be provided for:
Pre-existing dirt, damage, stains, or wear and tear
Issues caused by faulty fixtures, old surfaces, or poor condition of the property
Services where access was restricted or tasks could not be completed
Customer dissatisfaction reported after 24 hours
Change of mind after the service has been completed
3. End-of-Tenancy Cleaning
End-of-tenancy cleans are carried out to a professional standard but do not guarantee deposit return, as this depends on landlord or agent requirements beyond our control.
If any issues are raised by the agent or landlord within 48 hours, we will review them and may offer a return visit where appropriate.
4. Handyman & Property Maintenance Services
Refunds for handyman or maintenance services are not provided once work has been completed, unless there is clear evidence of negligence.
We are not responsible for:
Pre-existing faults
Hidden defects
Manufacturer faults in supplied parts or appliances
5. Missed Appointments & Access Issues
If we are unable to carry out the service due to lack of access, the booking may be treated as a late cancellation and no refund will be issued.
6. Deposits & Advance Payments
Deposits paid to secure bookings are non-refundable if cancelled with less than 24 hours notice.
7. Refund Method
Approved refunds will be issued using the original payment method within 5–10 working days, depending on your payment provider.
8. Contact Us
If you have any questions regarding this Refund Policy, please contact:
Pawfect Clean
Northampton, United Kingdom
📞 07448 605603
✉️ solomonimperium@gmail.com
Last updated: 24 January 2026